Shipping Policy

SHIPPING & DELIVERY

Chameleon eBikes, LLC will pack the Products in accordance with its standard practices.  You can choose the method of shipment and timing of delivery for Products ordered, and will be charged shipping and handling charges accordingly.  Title to the Products (except to the extent that the Products consist of Product Software and Application Software) and risk of loss will pass to you upon Chameleon eBikes, LLC's delivery of the Products to the shipping carrier.  You acknowledge that all scheduled shipment dates are estimates only.  Chameleon eBikes, LLC will make reasonable efforts to meet the scheduled shipment dates, but in no event will Chameleon eBikes, LLC be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery..

Delivery

Orders containing both pre-orders and in-stock merchandise may be broken into separate shipping groups.  Each group will be shipped as soon as the merchandise becomes available.  Handling charges will apply to each shipping group independently.

In an effort to ship pre-orders as quickly as possible, sometimes we use external resources to "drop ship" merchandise to you directly from the source.  This eliminates the time it takes to ship product to our warehouse before shipping it to you.  Due to the tight time constraints, some orders will not make it into our drop ship process.  Those orders are shipped directly from us, usually on the following business day.

Some of the order types that will typically miss our drop ship process are:

• Pre-orders placed too close to the release date (cut-off dates are normally three or four days in advance of the ship date).
• P.O. Box, APO/FPO, and value shipping.
• Pre-orders that fail our credit authorization process.